Successful Patient-Centricity is Patient Empathy
By Danielle Grasso Danielle is on the patient success team at Force. The purpose of healthcare has always been to...
Buzzword Breakdown: “Patient Engagement”
The healthcare industry is facing a time of transition. In any industry, shifts in business models, modes of communication and...
Managing Patients’ Expectations to Improve Satisfaction
In today’s competitive joint replacement market, healthcare providers are actively identifying and collecting measures of surgical quality. In addition to the...