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May 17, 2018
Successful Patient-Centricity is Patient Empathy
By Danielle Grasso Danielle is on the patient success team at Force. The purpose of healthcare has always been to...
November 17, 2017
Buzzword Breakdown: “Patient Engagement”
The healthcare industry is facing a time of transition. In any industry, shifts in business models, modes of communication and...
October 30, 2017
Managing Patients’ Expectations to Improve Satisfaction
In today’s competitive joint replacement market, healthcare providers are actively identifying and collecting measures of surgical quality. In addition to the...
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