June 24, 2021

An Insider Look: The Force Patient Care Experience

patient interacting with force patient care platform
For over a decade, Force has been at the forefront of delivering virtual care with the leading orthopedic institutions across the country. Throughout our efforts, we’ve always worked towards an overarching goal: to empower patients in their care and help them achieve the best outcomes. The patient care experience is at the heart of everything we do, from using patient feedback to guide our product roadmap, to thoughtfully aligning ourselves with innovative, value-driven partner organizations.

How do providers ensure virtual quality care?

A lot changed within virtual care over the last year: widespread adoption and an explosion of new telehealth tools. These moved the needle even further towards value-based care, especially in orthopedics.

With virtual care becoming the norm and, for many patients, the expectation, the question that continues to come up is: How do we ensure our patients continue to receive high-value, high-quality care in a remote world?

This is Force’s perennial focus; we work tirelessly with our partners to provide their patients with the best possible virtual experience and clinical outcomes. We spoke with our partners about what the Force Patient Experience has meant for their patients during and beyond the pandemic, and the importance of investing in the patient experience for long-term success.

Access impacts satisfaction and compliance

"Allowing patients to access [their care] online is the way things are going in medicine, whether it’s outpatient surgery or outpatient PT. Things that you can do online versus things you have to travel for (or stay in a hospital for) are not only great for patient experience, but really improve the value equation because it’s cheaper, it’s easier to do, and patients are more compliant because they can access it easier." -- Dr. John Macy, Orthopaedic Surgeon, Copley.

Consistent communication is key

“Force helps to fill a huge void in communication after discharge from the hospital. In many cases, patients are discharged and may not see an actual PT for several days after going home; when problems arise, patients like this aren’t sure who to turn to for advice. Force allows the patient to contact me any time of day, right from the palm of their hand, to have questions answered or express concerns. Force is a very much needed bridge from one cliffside to the other over the ocean of discharge worry.” -- Michael Theobald, PT, DPT, Total Joint Educator, Northside Hospital Atlanta

Positive patient experiences drive quality and marketability

“The large purchasers of healthcare are demanding improvements in efficiency and experience. Scripps Health has responded by adopting products like Force that are curated in a way that helps support the needs of our patients across their healthcare journey.” -- Matt Cantonis, AVP, Scripps Health

“There is no better time to initiate digital health services such as Force Therapeutics to promote patient safety, improve patient independence, engage patients in their own recovery, and improve the patient care experience." -- Dr. John Grady-Benson, FAAOS, Physician-in-Chief, Bone & Joint Institute, Hartford HealthCare